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After unpacking the Emma mattress, how long does it take for the mattress to be ready for use?
How do I change/edit my order?
I noticed my order is the wrong size. What do I do?
How do I contact customer service?
Is there a right way to unpack the mattress?
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What makes the Emma mattresses special?
How does the 200-night trial work?
How are the Emma mattresses shipped?
How is the Emma Original mattress created?
How is the Emma Hybrid mattress created?
How long does it take for the Emma mattress to inflate?
How high is the mattress?
How long does it take to get used to an Emma mattress?
Can I use an electric blanket with my Emma mattress?
Do I need to flip and ventilate the Emma mattress?
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Payments and Discounts
How do I know if my payment was successful?
Which payment methods can I use?
How do I pay for an order with Dividebuy?
How do I pay for an order with my credit or debit card?
How do I pay for an order with Paypal?
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How long does delivery take?
What is Premium Delivery?
Where can I track my order?
How does shipping work?
Can I change the date of my delivery?
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Returns and Refunds
How to return my mattress?
How does the return process work?
How can I return my mattress within the trial time?
What condition can I return the mattress in?
When can I expect to receive my refund?
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Trial and Guarantee
How does the 200-day trial work?
When does the 200-day trial start?
When does the 10 year guarantee start?
What does the 10 year guarantee cover?
I received a defective mattress, what do I do?
How can I contact customer service?
Where can I find the instructions for my new bed?
How do I unroll my Emma Mattress?
Where can I find the instructions for the Emma Divan Bed?
Where can I find the instructions for the Emma Ottoman Bed?
Where can I find the instructions for the Emma Sofa Bed?
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