If you want to return your Emma mattress, simply use our self-service returns portal to arrange a pickup at zero cost to you. Go to returns-portal. Emma Product Returns | Emma - The Sleep Company (emma-sleep.co.uk) 

Unfortunately, due to regional restrictions, we are unable to pick up returns from the following postcodes and areas: TR, TQ, PO, PL, PA, DD, PH HS, KW, ZE, IV, AB, ANTRIM, FERMANAGH, TYRONE, LONDONDERRY.

You can of course request a return, if you are affected by these restrictions. You just need to submit your return request before your 200-night trial has ended. Then, once the restrictions have been lifted, we will arrange a date for your pick up as soon as possible. Please note that we are only able to issue refunds, once your items have been returned to us.