Trial and Guarantee

How does the 200-day trial work?
It’s simple. You can test the Emma mattresses and beds (e.g., Divan and Signature beds) for 200 days to decide whether you are satisfied with our product or...
Wed, 17 Jan, 2024 at 11:43 AM
When does the 200-day trial start?
It starts on the day of delivery. From the day you receive your Emma mattress, you can test it risk free for 200 days.
Wed, 6 Oct, 2021 at 10:19 AM
When does the 10 year guarantee start?
The trial begins as soon as you receive your Emma mattress.
Tue, 19 Oct, 2021 at 11:11 AM
What does the 10 year guarantee cover?
We offer a 10 year warranty on dimensional stability and durability of the core materials.  10-Year Guarantee - Emma Products | Emma - The Sleep Company (e...
Wed, 17 Jan, 2024 at 12:22 PM
I received a defective mattress, what do I do?
Please contact us immediately so we can send you a replacement mattress, free of charge. You can contact us via our chat function (ChatBot) located at the b...
Wed, 17 Jan, 2024 at 12:23 PM