Trial and Guarantee

How does the trial period work?
It’s simple. You can test the Emma mattresses and beds (e.g., Divan and Signature beds) for 200 nights to decide whether you are satisfied with our product ...
Tue, 17 Sep, 2024 at 5:18 PM
When does the trial period start?
The trial period starts from the moment you receive the product at your home. From then on, you have up to 200 trial nights* to try out your Emma. All you h...
Tue, 17 Sep, 2024 at 5:20 PM
What if my product has a defect, what should I do?
If your Emma has a defect and the product is still within the warranty period, you can activate it. To do this, simply access our website and contact us...
Tue, 17 Sep, 2024 at 6:25 PM
What does the guarantee cover?
We offer warranty on dimensional stability and durability of the core materials.  Guarantee - Emma Products | Emma - The Sleep Company (emma-sleep.co.uk)  ...
Tue, 17 Sep, 2024 at 6:23 PM