My Order 6

• When can I expect my order confirmation email?
• After unpacking the Emma mattress, how long does it take for the mattress to be ready for use?
• How do I cancel my order?
• How long can the mattress stay in the box?
• What if I ordered the wrong size?

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Top Questions 4

• What makes the Emma mattresses special?
• How does the 200-night trial work?
• How are the Emma mattresses shipped?
• How is the Emma Original mattress created?

Emma Products 53

• How long does it take for the Emma mattress to inflate?
• How high is the mattress?
• How long does it take to get used to an Emma mattress?
• Can I use an electric blanket with my Emma mattress?
• Do I need to flip and ventilate the Emma mattress?

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Payments and Discounts 18

• How do I know if my payment was successful?
• Which payment methods can I use?
• How do I pay for an order with Dividebuy?
• How do I pay for an order with my credit or debit card?
• How do I pay for an order with Paypal?

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Delivery 12

• How long does delivery take?
• Where can I track my order?
• How does shipping work?
• Can I change the date of my delivery?
• What happens after I complete my Emma order?

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Returns and Refunds 11

• How to return my mattress?
• Should I repack my Emma product before the return?
• What condition can I return the mattress in?
• How does the return process work?
• I received a DHL label. What should I do?

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Trial and Guarantee 4

• How does the trial period work?
• When does the trial period start?
• What if my product has a defect, what should I do?
• What does the guarantee cover?

Contact Us 1

• How can I contact customer service?

Digital Booklet 2

• Where can I find the instructions for my new Emma product?
• How do I unroll my Emma Mattress?