My Order 12

• After unpacking the Emma mattress, how long does it take for the mattress to be ready for use?
• How do I change/edit my order?
• I noticed my order is the wrong size. What do I do?
• How do I contact customer service?
• Is there a right way to unpack the mattress?

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Top Questions 5

• What makes the Emma mattresses special?
• How does the 200-night trial work?
• How are the Emma mattresses shipped?
• How is the Emma Original mattress created?
• How is the Emma Hybrid mattress created?

Emma Products 53

• How long does it take for the Emma mattress to inflate?
• How high is the mattress?
• How long does it take to get used to an Emma mattress?
• Can I use an electric blanket with my Emma mattress?
• Do I need to flip and ventilate the Emma mattress?

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Payments and Discounts 18

• How do I know if my payment was successful?
• Which payment methods can I use?
• How do I pay for an order with Dividebuy?
• How do I pay for an order with my credit or debit card?
• How do I pay for an order with Paypal?

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Delivery 17

• How long does delivery take?
• What is Premium Delivery?
• Where can I track my order?
• How does shipping work?
• Can I change the date of my delivery?

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Returns and Refunds 12

• How to return my mattress?
• How does the return process work?
• I received a DHL label. What should I do?
• How can I return my mattress within the trial time?
• What condition can I return the mattress in?

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Trial and Guarantee 5

• How does the 200-day trial work?
• When does the 200-day trial start?
• When does the 10 year guarantee start?
• What does the 10 year guarantee cover?
• I received a defective mattress, what do I do?

Contact Us 1

• How can I contact customer service?

Digital Booklet 9

• Where can I find the instructions for my new bed?
• How do I unroll my Emma Mattress?
• Where can I find the instructions for the Emma Divan Bed?
• Where can I find the instructions for the Emma Ottoman Bed?
• Where can I find the instructions for the Emma Sofa Bed?

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