My Order

When can I expect my order confirmation email?
As soon as your payment is confirmed, you will receive your order confirmation email. Please note that payment verification can take up to 2 days, depending...
Fri, 20 Sep, 2024 at 5:23 PM
After unpacking the Emma mattress, how long does it take for the mattress to be ready for use?
You can sleep right away but we recommend waiting up to 2 hours for the mattress to become fully expanded.
Tue, 19 Oct, 2021 at 11:58 AM
How do I cancel my order?
We're sorry to hear that you're considering canceling your order, but our customer service team is here to assist you. To proceed with the cancellat...
Fri, 20 Sep, 2024 at 5:28 PM
How long can the mattress stay in the box?
In order to experience optimal comfort, we recommend that the mattress is not left in the box any longer than 4 weeks.
Wed, 17 Jan, 2024 at 11:17 AM
What if I ordered the wrong size?
Sorry to hear that you ordered the wrong size, but don't worry—our customer service team is here to assist you! We will need to cancel your current orde...
Fri, 20 Sep, 2024 at 5:32 PM
The mattress doesn’t look like the right size, what do I do?
Please note that the mattress does inflate in both width and depth. This means that the mattress can initially look like a smaller size whilst it is vacuum ...
Fri, 20 Sep, 2024 at 5:29 PM