Delivery
The estimated dispatch time frame can be looked up under “order”. Please take into account that your order will be sent to our production team once full pay...
Tue, 19 Oct, 2021 at 11:52 AM
Once your order is received by our partner courier company Rhenus, they will contact you to provide a range of delivery dates to choose from. The delivery w...
Tue, 19 Oct, 2021 at 11:52 AM
As soon as your mattress is dispatched you will be sent tracking information via email to let you know exactly when you will receive your Emma mattress. Pl...
Wed, 17 Jan, 2024 at 12:24 PM
Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the UK to your doorstep. All Emma mattresses are brand-new and wai...
Tue, 19 Oct, 2021 at 11:53 AM
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, ...
Fri, 15 Dec, 2023 at 2:47 PM
After you've finished your purchase on our website, here's what you can expect next: 1. Order Confirmation Woohoo, your purchase is c...
Tue, 7 Nov, 2023 at 11:43 AM
This is the amount of time it takes from when you order the product to when it is sent out from our warehouse. Please note that this is not the delivery tim...
Tue, 19 Oct, 2021 at 11:52 AM
In the final step of production the Emma mattress is rolled and vacuum packed. It is then packed into a stylish box with dimensions of 45x45x110cm. We ship ...
Wed, 6 Oct, 2021 at 10:13 AM
After purchasing your mattress, please contact the customer service team for all changes that are needed including address change, mattresses size changes, ...
Fri, 15 Dec, 2023 at 2:44 PM
Standard shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.
Wed, 6 Oct, 2021 at 10:17 AM