Delivery

How long does delivery take?
The estimated dispatch time frame can be looked up under “order”. Please take into account that your order will be sent to our production team once full pay...
Fri, 20 Sep, 2024 at 4:38 PM
Where can I track my order?
As soon as your mattress is dispatched you will be sent tracking information via email to let you know exactly when you will receive your Emma mattress. Pl...
Wed, 17 Jan, 2024 at 12:24 PM
How does shipping work?
Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the UK to your doorstep. All Emma mattresses are brand-new and wai...
Fri, 20 Sep, 2024 at 4:39 PM
Can I change the date of my delivery?
We understand that plans can change, and you may need to adjust your delivery date. While we will do our best to accommodate your request, please note that ...
Fri, 20 Sep, 2024 at 4:59 PM
What happens after I complete my Emma order?
After you've finished your purchase on our website, here's what you can expect next: 1.    Order Confirmation  Woohoo, your purchase is c...
Tue, 7 Nov, 2023 at 11:43 AM
What does "dispatched in" mean?
This is the amount of time it takes from when you order the product to when it is sent out from our warehouse. Please note that this is not the delivery tim...
Tue, 19 Oct, 2021 at 11:52 AM
What are the shipping/delivery costs?
Standard shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs.
Wed, 6 Oct, 2021 at 10:17 AM
Will the drivers carry my mattress up the stairs?
We do not bring the Emma mattress to your room, it is your personal space after all. Delivery takes place to the first door of the building and you will se...
Fri, 20 Sep, 2024 at 5:08 PM
Do you ship/deliver to the Channel Islands?
Currently we do not ship to the Channel Islands.
Tue, 19 Oct, 2021 at 11:53 AM
Do you ship/deliver to Ireland?
Yes, we deliver in the Republic of Ireland, Please check and order from our Ireland website www.emma-mattress.ie .
Fri, 20 Sep, 2024 at 5:09 PM