You can initiate a return via Emma Product Returns.

If your return requires a pick up: Our dedicated customer support team will promptly reach out to assist you. Our team will make sure that we have all the information needed and share your details with one of collection companies we work with. After that, please expect a call or email from one of our trusted carriers within 2-3 working days. 

If your return requires a drop off: After receiving a DHL label by email, you will need to take your Emma product to the drop-off location. You can find the nearest DHL location here: DHL service point locator.