Returns and Refunds

How to return my mattress?
If you want to return your Emma mattress, simply use our self-service returns portal to arrange a pickup at zero cost to you. Go to returns-portal. Emma Pro...
Wed, 17 Jan, 2024 at 12:25 PM
How does the return process work?
You can initiate a return via Emma Product Returns. If your return requires a pick up, our dedicated customer support team will promptly reach out to as...
Thu, 29 Feb, 2024 at 3:30 PM
I received a DHL label. What should I do?
After you've received a DHL label for your return, simply click on the following link to find the nearest DHL drop-off location: DHL Drop-off Locator. T...
Thu, 29 Feb, 2024 at 3:31 PM
How can I return my mattress within the trial time?
When you want to return your Emma mattress, simply email our Customer Service team and we will arrange the pickup of your mattress by our return partners, K...
Wed, 6 Oct, 2021 at 10:19 AM
What condition can I return the mattress in?
It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.
Wed, 6 Oct, 2021 at 10:04 AM
Can I use the Return portal if I purchased my mattress from a third-party retailer?
If you purchased your Emma mattress from a third-party retailer, please contact the retailer directly for information on their return process. Our return po...
Thu, 29 Feb, 2024 at 3:25 PM
Can you pick up my old mattress?
No, the old mattress removal service is currently not available.
Wed, 21 Feb, 2024 at 2:55 PM
When can I expect to receive my refund?
The initiation of the refund depends on the shipment status of your product:     If the product is not shipped yet and the cancellation at our warehouse is...
Mon, 12 Feb, 2024 at 5:13 PM
How the refund process works for credit and debit card?
If you paid by credit or debit card, a refund usually takes 3-5 working days to reach your bank account (depending on your bank). If the refund does not ap...
Thu, 29 Dec, 2022 at 12:48 PM
How the refund process works for Paypal?
If you paid with Paypal, the refund time depends on the original funding source in your Paypal Wallet used to pay for this order. If you used: Paypal balan...
Wed, 28 Dec, 2022 at 2:07 PM