Returns and Refunds

How to return my mattress?
If you want to return your Emma mattress, simply use our self-service returns portal to arrange a pickup at zero cost to you. Go to returns-portal. Emma Pro...
Wed, 17 Jan, 2024 at 12:25 PM
How does the return process work?
You can initiate a return via Emma Product Returns | Emma - The Sleep Company (emma-sleep.co.uk). After the return was initiated, one of the collection com...
Mon, 12 Feb, 2024 at 5:13 PM
How can I return my mattress within the trial time?
When you want to return your Emma mattress, simply email our Customer Service team and we will arrange the pickup of your mattress by our return partners, K...
Wed, 6 Oct, 2021 at 10:19 AM
What condition can I return the mattress in?
It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.
Wed, 6 Oct, 2021 at 10:04 AM
When can I expect to receive my refund?
The initiation of the refund depends on the shipment status of your product:     If the product is not shipped yet and the cancellation at our warehouse is...
Mon, 12 Feb, 2024 at 5:13 PM
How the refund process works for credit and debit card?
If you paid by credit or debit card, a refund usually takes 3-5 working days to reach your bank account (depending on your bank). If the refund does not ap...
Thu, 29 Dec, 2022 at 12:48 PM
How the refund process works for Paypal?
If you paid with Paypal, the refund time depends on the original funding source in your Paypal Wallet used to pay for this order. If you used: Paypal balan...
Wed, 28 Dec, 2022 at 2:07 PM
How the refund process works for Dividebuy?
Once the refund has been initiated by us, the Dividebuy team will process your refund and inform you by e-mail when it is complete. This can take between 3-...
Wed, 28 Dec, 2022 at 11:14 AM
Can you pick up my old mattress?
No, the old mattress removal service is currently not available.
Wed, 21 Feb, 2024 at 2:55 PM