If you want to return your Emma mattress that is within the trial period, simply use our self-service returns portal to arrange a pickup at zero cost to you...

It is not necessary to keep the box or plastic packaging when returning your Emma product. We understand the hassle of repacking, so we've got you cover...

It is not necessary to keep the box or plastic packaging when returning your Emma. We would appreciate if the mattress is returned in good condition.

You can initiate a return via Emma Product Returns. If your return requires a pick up: Our dedicated customer support team will promptly reach out to as...

After you've received a DHL label for your return, simply click on the following link to find the nearest DHL drop-off location: DHL Drop-off Locator. T...

No, the old mattress removal service is currently not available.

If you purchased your Emma mattress from a third-party retailer, please contact the retailer directly for information on their return process. Our return po...

The initiation of the refund depends on the shipment status of your product:     If the product is not shipped yet and the cancellation at our warehouse is...

If you paid by credit or debit card, a refund usually takes 3-5 working days to reach your bank account (depending on your bank). If the refund does not ap...

If you paid with Paypal, the refund time depends on the original funding source in your Paypal Wallet used to pay for this order. If you used: Paypal balan...