The initiation of the refund depends on the shipment status of your product:

    If the product is not shipped yet and the cancellation at our warehouse is still possible, we start the refund once the cancellation is confirmed.

    If the product has already been shipped or delivered, we will start the refund as soon as the product is back in our warehouse.

We will usually refund the amount to the originally chosen payment method. The refund process differs slightly depending on the payment method. More details on the process by payment method can be found below, in the next FAQs.
If you would like to check the status of your refund, please contact our customer service via the ChatBot in right bottom of your screen.