Please note that the mattress does inflate in both width and depth. This means that the mattress can initially look like a smaller size whilst it is vacuum packed. Please remove the vacuum packing and watch the mattress inflate to the correct size before your eyes! 

If you are still experiencing any issues with the size of your Emma mattress, we encourage you to utilize our convenient Claims Portal for quick and efficient resolution. Simply click here to access the portal and submit your claim. Our support team will get in touch with you.