Payments and Discounts

Is paying on your website secure?
We have several key measures in place to ensure only you can place an order and with your payment information and this sensitive payment information is secu...
Thu, 22 Dec, 2022 at 12:09 PM
Are there any transaction fees involved in making a payment?
No, there are no transactions fees involved in making a payment on the Emma website. The price you see is the price you will pay, and you will not be charge...
Fri, 23 Dec, 2022 at 10:52 AM
Why do I see two transactions on my bank statement?
Creit or debit card payments are completed in two steps: Authorizing a payment means that the payment provider verifies your bank account has enough funds ...
Thu, 5 Jan, 2023 at 11:55 AM
Where can I enter a discount code?
You can enter the discount code in the cart or during the checkout process. Click on “Add Discount Code” and enter the code. Click on “Apply” and the revise...
Thu, 22 Dec, 2022 at 12:34 PM
Can I combine multiple discount codes?
Yes. This is possible in some cases. Please read our Terms & Conditions, to find out whether your discount code can be used with other codes and offers.
Fri, 30 Dec, 2022 at 5:06 PM
What should I do if the discount code doesn´t work?
If you experience an error when entering your discount code, please contact our customer service team. So that we can process your request as quickly as pos...
Fri, 30 Dec, 2022 at 5:14 PM
What should I do if I forgot my discount code?
As long as the code was valid at the time of ordering, all you need to do is to contact our customer service team and provide us the discount code together ...
Thu, 22 Dec, 2022 at 12:24 PM
I have paid for my order, but haven't received an invoice yet. What should I do?
At Emma, invoices are issued once your order is shipped to you. Keep an eye out for your delivery confirmation email, as your invoice will arrive shortly af...
Mon, 12 Feb, 2024 at 5:08 PM