We work with independent payment service providers. Therefore, Emma has no control over why your payment was declined. Here are some tips on what to do if an error happens during the payment process.
A payment could be declined by our fraud detection system. If a payment is attempted too many times in a short period of time, this can trigger these security measures and cause the payment to be declined. This happens, for example, if you have tried with several cards or if you have tried to pay with Paypal several times and then try again with your credit card.
We use such a fraud detection system to protect our business and you, the customer, from various types of fraud such as bot attacks, account takeovers or identity theft. We understand that a declined payment can be frustrating for you.
If this is the case, please wait up to 24 hours before trying again with the same or a different payment method. More details on why a payment was declined for a specific payment method can be found below.